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QUESTIONNAIRE/SURVEY: for customers to complete online and completed forms automatically emailed to Geejay

To assist GJ’s Computer Services in providing the sort of services we think our customers want please take a few moments to complete this questionnaire. Please feel free to pass on to friends and colleagues as well. The more responses received the better the integrity of the data collected. All information received is treated confidentially and will not be used or passed on to any third parties.

All completed questionnaires will receive a little technology gift.

  1. Name
    Title:
    First Name:
    Surname:


  2. Suburb
    Name:
    or
    Postcode:


  3. Age Group
    25-44
    45-64
    65-80
    80+

  4. How many computers do you own?
    None
    1
    2
    3 or more

  5. Do you have a home network?
    Yes
    No
    If yes, is it:
    Wired
    Wireless
    Both

  6. Who set up the network?
    Yourself
    Computer Professional

  7. Is the router you use for your home network a:
    Netgear
    D-Link
    Linksys
    Netcomm
    Other

  8. How old is (are) your computer(s)?
    <1 year
    1-3 years
    >3 years

  9. Which operating system is your PC running?
    Windows XP Home or Professional
    Windows XP Media Center Edition 2005
    Windows Vista, version:
    Windows 98
    Linux

  10. Which version of Microsoft Office do you use on your PC?
    Office 2000
    Office XP
    Office Professional
    Office 2003
    Office 2007

  11. Which are the top 3 Microsoft Office programmes that you use?
    (place 1-3 next to the names below)
    Word
    Excel
    PowerPoint
    Outlook
    OneNote
    Visio
    FrontPage
    Access
    Project


  12. What program(s) do you use to edit/mail/print photos?
    (e.g. Google Picassa)


  13. What email program do you use?
    Mozilla Thunderbird
    Outlook Express
    Windows Mail
    Microsoft Outlook
    Eudora
    Other

  14. Do you have a web-based email account?
    Hotmail
    Gmail
    Yahoo
    Other

  15. In relation to your computer needs what are three areas you require the most assistance with?


  16. Do you run Anti-Virus Software on your PC? Tick any that apply.
    Norton Anti-Virus
    Windows Defender
    Mcafee
    Trend Micro
    AVG
    Avast
    Windows Live OneCare

  17. Has your PC ever been infected by a virus or a Trojan horse?
    Yes
    No

  18. Have you ever attended a computer course?
    Yes
    No

  19. Do you own an Apple Mac computer?
    Yes
    No

  20. Are you planning a new computer purchase in the next 12 months?
    Yes
    No

  21. Are you planning a new peripheral purchase in the next 12 months?
    (e.g. printer)
    Yes
    No

  22. How would you rate your computer knowledge?
    Novice
    Beginner
    Literate
    Competent
    Power User

  23. How would you rate your internet/email knowledge?
    Novice
    Beginner
    Literate
    Competent
    Power User

  24. What website(s) do you most regularly visit?


  25. What are the top 3 things you use your PC for?


  26. Are you a dial-up user (to connect to the internet)?
    Yes
    No

  27. Which type of broadband internet do you use?
    Cable
    ADSL1
    ADSL2+
    Wireless Broadband

  28. Who is you Internet Service Provider (ISP)?
    (e.g. BigPond or Optus Cable)


  29. How much do you pay per month?


  30. If you know the details of your broadband plan please list below.
    (e.g. speed, download amount per month, penalty if go over usage etc.)


    1. Are you currently on a contract with your ISP? If not, would you be interested in alternatives?
      Yes (click here
      No
    2. Are you happy with your ISP?
      Yes
      No

  32. Have you heard of, or seen, Microsoft Windows Vista?
    Yes
    No
    Would you be interested in a demonstration of Windows Vista and its capabilities?
    Would you like to know more? Click here

  33. Do you back up your data regularly?
    Yes
    No
    If yes, how often?
    Daily
    Weekly
    Monthly

  34. Do you own a laptop?
    Yes
    No

  35. What brand of Desktop PC(s) do you own?
    Hewlett Packard
    Compaq
    Dell
    Acer
    Sony
    Toshiba
    Other
    Purpose Built

  36. How many hours a day do you spend on your home computer?


  37. Do you own a USB Flash Drive?
    Yes
    No

  38. Do you own an external hard drive?
    Yes
    No

  39. Do you use Skype?
    Yes
    No

  40. Do you run Windows Update?
    Yes
    No

  41. Do you own a mobile phone?
    Yes
    No

  42. Do you use any of the following services?
    Banking Yes
    No
    Shopping for groceries Yes
    No
    Ebay Yes
    No
    Amazon or other book store Yes
    No
    Online stores Yes
    No
    Other


  43. How important is your computer’s use of electricity to you?
    Important
    Unimportant
    I would like to know how to reduce my computer’s use of electricity and general home-based greenhouse gas emissions. Click here

  44. How important is internet/computer security to you?
    Important
    Unimportant

  45. Where do you normally purchase computer equipment? Tick all that apply.
    Harvey Norman
    Dick Smith
    Myer
    David Jones
    Bing Lee
    JB Hi-Fi
    The Good Guys
    Retravision
    Harris Technology
    Online Store
    Overseas

  46. Do you use Google to search information on the internet?
    Yes
    No
    If no, which search engine do you use?


  47. Do you have your own website?
    Yes
    No
    If no, would you be interested in having a web page? Click here

  48. What credit card do you use online?
    American Express
    Diners Club
    VisaCard
    MasterCard
    Other
    Have you ever heard of a Virtual Visa Card? Click here

  49. For online banking have you registered for added security by adding SMS confirmation to your account?
    (e.g. as offered by National Australia bank)
    Yes
    No

  50. Do you find shopping for technology complicated with the language used by sales assistants confusing and complicated?
    Yes
    No
    Contact Geejay for assistance with your next technology purchase.

  51. What would make shopping for technology easier in your opinion?


  52. Your email address:


Thank you for taking the time to complete this survey.
All your answers and information provided will be treated confidentially. It will not be used for any other purpose than for better understanding you, the customer, and improving the services offered by GJ’s Computer Services.