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Company Technical Support Numbers

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TIPS & TRICKS

* Often it is best to call some technical help desks late at night i.e.those that are open 24/7 or have overseas offices. As with Qantas Frequent Flyer there is less call congestion late at night.

* It is worth considering, if you have not already done so, to authorise a member of your family or other trustworthy/reliable third-party to have access to your provider, so that they can also assist you in dealing with these companies. It can save a lot of time and trouble. Further, it allows another person to assist you without having to necessarily be physically present next to your machine/equipment.

* With most if not all of these companies you can inform the operator that you do not wish to have your call monitored.

* If you own a GPS ensure that you do not enter your exact home address in "MY HOME" as it is becoming common for thieves to steal such devices from your car and 'navigate' to your home whilst you are out. A useful address to enter into your GPS is your local police station! 

FEEDBACK

COMPANY TECHNICAL SUPPORT NUMBERS

These are numbers and details that you are likely to need and will find of assistance, and hopefully speed up the process of getting through to the appropriate person at the other end.

Phone: 1300 362 328
Recorded female voice - 'be in front of your computer with your serial number ready. This service is free of charge for hardware warranty, otherwise a service charge will apply' - current wait times message provided in minutes to wait.
Phone: 133 622
Male Voice.For technical support: PRESS 1
For reception: PRESS 9
To repeat options: PRESS #
If 9 above selected:
For Apple Support: PRESS 1
All others: PRESS 2
An Apple Agent answers your call and firstly asks for your name.
Phone: 1800 235 546
Female recorded voice.
For technical support: PRESS 1
For general enquiries/Pre sales advice:
PRESS 2
Accounts payments: PRESS 3
Reception: PRESS 9
Repeat the above options: PRESS *
If 1 above selected:
For networking (modems, routers, wireless support):
PRESS 2
Bluetooth Support: PRESS 3
For other products (keyboards, mice, USB devices, notebook accessories, Ipod accessories:
PRESS 6
To hear these options again and menu above repeated:
PRESS *
Phone:
N.B. For owners of Dell Printers, replacement cartridges can only be ordered direct from Dell athttp://dellstore01.dell.com.au/public/printer_search.jsp?sid=94566830&uvst=06649870874517851
Phone: 1300 766 868
Female voice.
For technical support: PRESS 1
For all other inquiries call: 1300 700 100
Message: "A fee of $40 may apply if already covered in installation guides and manuals".
For a new technical support inquiry: PRESS 1
If a previous technical support case ID:
PRESS 2
If nothing pressed a technician will answer your call 'shortly'.
Have your model number and serial number ready.
Phone: 9927 1000
For sales enquiries email: residentialsales@exetel.com.au
For billing enquiries email:billing@exetel.com.au
For ADSL service/voice not working and you are unable to connect to the Internet and you wish to log a fault: PRESS 1
If you have an open fault or new connection:
PRESS 2
For all other inquiries email: residentialsupport@exetel.com.au
To hear these options again: PRESS 9
Phone: 1300 721 147
There is a recorded segment concerning privacy laws.
For HP Pavillion Desktop PCwarranty service, spare parts and tech support:
PRESS 1
All other products including HP Pavillion Notebooks:
PRESS 2
If nothing pressed, a new message sounds:
For products no longer covered by warranty:
Printers: PRESS 1
Scanners: PRESS 2
CD/DVD Writers or Projectors: PRESS 3
Digital cameras: PRESS 4
Pavillion notebooks: PRESS 5
Ipaq handhelds: PRESS 6
To hear these options again: PRESS 9
Phone: 1300 654 803
Calls are answered by a human.
Phone: 1800 208 229
Stay on the line and the next agent will be on the line as soon as possible.
Phone: 132 058
For Tech support: PRESS 1
After pressing 1 there is a new menu:
PRESS 4
You will then be transferred to a technician who will ask for your phone number, if you have called before, and to describe your technical problem. Depending on the complexity of the problem you may be transferred to a higher level technician and you will receive a CASE ID Number starting with the letters SRS (followed by a series of numbers). Keep this case ID until your problem has been solved.
Phone: 9424 2059
Female voice.
Often you will receive a recorded message "we are experiencing a high number of calls and are unable to take your call. Please call back later". The line hangs up.
Phone: 1300361 254
Female voice.
"Please have your product model and serial number ready. A $40 charge may apply".
For assistance connecting to the Internet:
PRESS 1
Home user or have a home product:
PRESS 2
If nothing is pressed your call will be forwarded to the next available technician.
Phone: 1300 300 693
With Optus you are required to answer questions from a female voice. Getting this electronic voice to recognise your answers is a hit and miss affair.
The reason for your call today? For example Bill, Internet Connection etc.
If you confuse the recorded voice you will eventually be connected to a list of options using your phones keypad.
Mobile: PRESS 1
Home/Business Phone: PRESS 2
Internet (Cable/DSL/Dial-up): PRESS 3 (using your telephone keypad enter the number of where your service is located)
TV: PRESS 4
Repeat options or other inquiry: PRESS 5
Help = more information
The account holder or authorised third-party must be in front of the computer.
Your username = your email address.
If nothing selected you will be transferred to a person for them to ask more questions and then transfer your issue to the appropriate person. A message provides a time frame for when you can expect your call answered and where you are in the queue.
Phone: 1800 350 535
Palm's technical assistance is based in the Philippines. If you are having any language difficulties, that is, understanding the English spoken, you can always ask to speak to someone with better spoken English.
Technically, the Palm Technical assistants are highly trained and qualified personnel.
Phone: 133 933
Phone: 1800 021 100
Phone: 1300 761 881
For new connections or ordered an Unwired modem but not yet connected to a plan:
PRESS 1For existing Unwired customers: PRESS 2
If 2 above is selected:
For technical assistance: PRESS 1
For Account/Modem Delivery: PRESS 2